www.broadband4wyton.com

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Q. Why can we not receive broadband using our telephone line?
A. Although the local exchange (Huntingdon) has been broadband enabled the maximum line length for the service is 5.5Km. Most of the lines in this area are at least 8Km.

Q. How quickly can you install the service?
A. Normally within 14 days.

Q. Why is the installation £199?
A. The wireless equipment required costs around £150, it then has to be professionally installed by engineers.

Q. Is there a minimum contract length?
A. If you pay monthly you can cancel at any time. If you pay annually this is not refundable so it is for the remainder of the year.

Q. What connection speed can I expect?
A. The connection is a shared 2Mb link. You will have a guaranteed minimum bandwidth allocated to you so you will always have internet access.

Q. What download rate can I expect?
A. Download rates are typically 30-40KB/sec compared to 4-5KB/sec on a dial up connection.

Q. Is the connection secure?
A. The link from your home to our base station is securely encrypted at 128 bits.

Q. Can I use this service for internet gaming.
A. As we currently connect to the internet via satellite there are high ping rates making it unacceptable for gaming. Our service is optimized for internet browsing and downloading files.

Q. Do you provide an e-mail service?
A. We are now providing all broadband customers with free e-mail accounts.

Q. What equipment do I need?
A. We will provide and install the necessary wireless equipment. You will need an external unit, about the size of a large tissue box. The cable will be run into the room with your computer and must be within 1m of a power socket. This will all be professionally installed by a local aerial company.